Customer referrals can be an great source for getting the word out about your product. The other day, I was reading about how Dropbox used referrals to get their product go viral. Dropbox already had a great product, they added a little incentive (additional storage if friends signed up via the referral link) and boom!
So when is the best time to ask for a referral? Here are the best practices
1. Order Confirmation Page: If you are an online retailer, always have the referral offer on the ‘order confirmation’ page. This is the page where users land after having completed their purchase. They already like your products and your site (hey, they just completed a purchase), its the best time to give them an incentive to refer friends.
2. Email Campaigns: Include a message about your referral offer within all your email campaigns. At the minimum, include it in the email footer. A little “Refer friends and get $10″ message with the corresponding link can go a long way.
3. Website Banner: Add a graphic to your website about the offer. Above-the-fold placement is always better, also add a link to the header or footer per your site design.
Remember, the referral offer is supposed to make your site viral; but it needs the appropriate exposure so that users know about it. Our free refer-a-friend floating button widget can make your referral offer very visible, and a free version is available.
We have been receiving a lot of feedback and all of it is very appreciated!
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